- We ship 95% of our product with FedEx using their 2 day service. We have a great contract with them and have incredible rates.
- All small boxes are automatically insured for $100 that can cover damage due to a late delivery, a lost package, or a damaged/crushed package. This does not cover heat or freeze damage if the package is delivered on time. All commercial shipments are insured for $499 per box.
- Please utilize the 'Hold for Pick up at the 'FedEx station nearest you' in times of extreme heat or winter weather.
- Our basic care instructions are included with each non commercial shipment.
- We ship on Mondays, Tuesdays & Wednesdays for arrival 2 days later.
- Any claims must be made within 24 hours of arrival.
- We are not responsible or our carrier for any delay or damage of the product caused by natural disaster ie: storm, heavy snow, fire, earthquake, etc.
- All plants, are subject to inspection by government agencies (Dept. of Agriculture) which may result in a delay in delivery(primarily in California) We are not liable or responsible for damage, refunds or credit resulting from delay of these shipments.
- Incomplete or incorrect shipping address will result to delays. A $10.00 additional charge will be billed to you for address corrections made by our delivery courier.
- Federal Express offers Saturday special delivery in most major cities for $15.00 additional cost for a small 3# box.
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